We accept Visa, Mastercard, American Express, Discover, and Diners Club. You can also check out using Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, or PayPal.

Available payment options may vary depending on your location, device, order total, and eligibility. All available methods will be displayed securely at checkout.

Shop Pay Installments is a buy-now, pay-later option that allows eligible customers to divide their purchase into smaller payments instead of paying the full amount at once.

Select Shop Pay at checkout to view the payment plans available to you. Eligibility, payment schedules, and any applicable interest are determined at checkout and may vary based on your location, order total, and approval. You’ll be able to review all terms before completing your purchase.

For additional information or assistance with an installment plan, visit the Shop Pay Installments Help Center.

Yes. Payments made on Fragrance Apex are processed securely through Shopify’s encrypted checkout. Fragrance Apex does not directly store your complete credit or debit card information.

Depending on the payment method you select, your transaction may also be subject to the security and privacy policies of Shopify, Shop Pay, PayPal, or your digital-wallet provider.

A payment may be declined because of incorrect billing information, insufficient funds, an expired card, your bank’s security controls, or a transaction limit.

Confirm that your card number, expiration date, security code, and billing address match the information held by your financial institution. If the payment is still declined, contact your bank or try another payment method.

For your security, Fragrance Apex cannot override a decline or view the specific reason provided by your bank.

Each payment attempt may create a temporary authorization on your account, even if the order was not completed. These authorizations can appear as pending charges, but they are not necessarily completed payments.

You will receive a separate Fragrance Apex order-confirmation email for every successfully placed order. If you received only one order confirmation, the additional pending authorizations should be released automatically by your bank.

The release time varies by financial institution. If an authorization remains pending longer than expected, please contact your bank or card issuer for assistance. If you received multiple order confirmations, contact Fragrance Apex before the orders are processed.

Your payment method is charged when your order is successfully placed and confirmed. A pending authorization may appear temporarily while your bank processes the transaction.

For Shop Pay Installments orders, your payment schedule and the timing of your first payment will be displayed during checkout.

Contact Fragrance Apex as soon as possible if you need to change or cancel an order. We’ll make every effort to accommodate your request, but changes and cancellations are not guaranteed once an order has entered processing or shipped.

Orders paid through Shop Pay Installments cannot be edited. If a change is approved, the original order may need to be canceled or refunded and a new order placed.

Applicable sales tax is calculated during checkout based on your shipping address and local tax requirements. The final tax amount, if any, will be displayed before you complete your purchase.

No. Once an order has been placed, its payment method cannot be changed. If you need to use a different payment method, contact Fragrance Apex as soon as possible.

If the order has not entered processing, we may be able to cancel it so you can place a new order. Cancellations are not guaranteed.

Yes. Enter the address where you want your order delivered as the shipping address. Your billing address should match the address associated with your payment method.

Incorrect billing information may cause your payment to be declined, while an incorrect shipping address may delay delivery or prevent your order from arriving.

After successfully placing an order, you’ll see an order-confirmation page and receive a confirmation email from Fragrance Apex containing your order number and purchase details.

If you don’t receive an email, check your spam or junk folder and confirm that you entered the correct email address. A pending payment authorization alone does not confirm that an order was successfully placed.

For payment security, orders must be placed through the Fragrance Apex website. We cannot accept card details or process payments through email, social media, or text message.

If you need assistance before ordering, contact us and we’ll be happy to help you navigate the checkout process.

Yes. Enter the recipient’s name and address as the shipping information, and use your own information for the billing address.

Please verify the recipient’s delivery details carefully before submitting the order. Fragrance Apex does not currently offer gift wrapping or personalized gift messages.

Yes. After your order is successfully placed, Fragrance Apex will email you an order confirmation containing your order number, purchased items, payment summary, and shipping information.

Keep this email for your records. If you don’t receive it, check your spam or junk folder and confirm that the email address entered during checkout was correct.

Fragrance Apex currently ships only within the contiguous United States—the lower 48 states.

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, APO/FPO/DPO military addresses, freight-forwarding companies, or international destinations, including Canada.

Orders submitted with an unsupported shipping destination may be canceled and refunded.

Fragrance Apex provides free standard ground shipping on eligible orders delivered within the contiguous United States. Any available shipping options and associated charges will be displayed at checkout before you complete your purchase.

Orders are typically processed within 1–2 business days. After your order ships, standard ground delivery generally takes an additional 4–7 business days.

Orders placed during or immediately after a U.S. federal holiday may require 2–3 business days for processing. Carrier transit times may also be extended by additional business days when a shipment is moving during a holiday period.

Business days are Monday through Friday, excluding U.S. federal holidays. All processing and delivery times are estimates and may be longer during major promotions, product launches, seasonal holidays, severe weather, or periods of unusually high order volume.

Once your order ships, Fragrance Apex will send you a shipping-confirmation email containing your tracking information. Tracking updates may take up to 24 hours to appear after the carrier receives the package.

If your order ships in multiple packages, you will receive a separate shipping confirmation and tracking number for each shipment.

For security and fraud-prevention purposes, shipping addresses cannot be changed after an order has been placed.

If you entered an incorrect address, contact Fragrance Apex immediately at support@fragranceapex.com. If the order has not entered processing, we may be able to cancel and refund it so you can place a new order using the correct address.

Cancellations are not guaranteed once an order has entered processing or shipped. Please review all delivery information carefully before completing checkout.

Orders are processed on business days, Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday will begin processing on the next business day.

Orders placed during or immediately after a holiday may require 2–3 business days for processing. Carrier pickup, transit, and delivery schedules may also be affected by weekends and holidays.

Packages returned because of an incorrect or incomplete address, refused delivery, or failure to accept or retrieve the shipment will not be reshipped.

Once the package is received and inspected, the order will be closed and any eligible refund will be issued to the original payment method in accordance with our Refund Policy. The customer may then place a new order using the correct shipping information.

Review the latest tracking updates and contact the shipping carrier first, as carrier delays can occur because of weather, holidays, service disruptions, or other circumstances outside our control.

If the carrier cannot resolve the issue, contact Fragrance Apex at support@fragranceapex.com with your order number and tracking information. We will make reasonable efforts to help locate the shipment or initiate a carrier investigation when appropriate.

Check around the delivery location, including entrances, porches, mailrooms, parcel lockers, and other secure areas. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.

If the package is still missing, contact the shipping carrier first and request additional delivery details. If further assistance is needed, email support@fragranceapex.com with your order number and tracking information. We will make reasonable efforts to assist with a carrier investigation.

Fragrance Apex currently offers free standard ground shipping only. Expedited, overnight, air, and international shipping options are not available at this time.

Because many alcohol-based fragrances are regulated as flammable liquids during transportation, they require specific packaging, labeling, handling, and carrier procedures. Under our current shipping program, we use eligible ground services to ship fragrance orders safely and in compliance with applicable carrier requirements.

Standard ground delivery generally takes 4–7 business days after the order has been processed and shipped.

Contact Fragrance Apex as soon as possible at support@fragranceapex.com. Include your order number and clear photographs of the shipping box, packing materials, product packaging, and damaged item.

Keep the product and all original packaging until our team completes its review, as the carrier may require them for an investigation. If a fragrance bottle is broken or leaking, avoid using it and keep it away from heat, sparks, and open flames.

Some orders may be divided into multiple shipments because of product availability, packaging requirements, or fulfillment location.

If your order ships in separate packages, you will receive a shipping-confirmation email and tracking number for each shipment. Packages may arrive on different days.

Yes. Fragrance Apex can ship eligible orders to P.O. boxes within the contiguous United States using a compatible carrier service.

Please enter the complete P.O. box address during checkout. Delivery options and transit times may be limited because not all carriers can deliver to P.O. boxes.

Fragrance Apex works with ShipBob and its network of approved shipping carriers. The carrier used for your order may vary based on the delivery address, package requirements, product restrictions, and available ground services.

Your assigned carrier and tracking information will be provided in your shipping-confirmation email once the order has shipped.

No. Fragrance Apex cannot guarantee or manually select a specific carrier for an order.

The carrier is assigned based on the delivery address, package requirements, fragrance-shipping restrictions, and available ground services. Carrier information will be included in your shipping-confirmation email.

No. Fragrance Apex cannot hold an order for future shipment or guarantee delivery on a specific date.

Orders enter processing after they are successfully placed and are delivered according to the carrier’s schedule. Once tracking becomes available, the carrier may offer delivery-management options directly through its website or app.

Eligible returns must be requested within 30 days of purchase and received by our warehouse within 30 days of delivery.

Products must be unused and returned in their original packaging. All cellophane, seals, and protective packaging must remain unopened and unbroken. For product-integrity, authenticity, safety, and hygiene reasons, we cannot accept a fragrance after its packaging or seals have been opened because we can no longer verify that the product is unused and has not been altered or tampered with.

Products explicitly marked Clearance or Final Sale are not eligible for return or refund. Products purchased during a promotion or with a discount code may still qualify, provided they meet all standard return requirements.

To request authorization, email support@fragranceapex.com with your order number and a photograph showing the product’s condition. Do not send a product back before receiving return authorization and the correct return address.

Fragrance Apex does not charge a restocking fee. Customers are responsible for return shipping costs, and original shipping charges are non-refundable. Additional terms and exclusions are available in our complete Refund Policy.

Email support@fragranceapex.com within 30 days of purchase. Include your order number, the item you wish to return, the reason for the return, and a clear photograph showing the product’s condition and unopened packaging.

If the return is approved, we will provide return instructions and the correct shipping address. Do not send a product back before receiving authorization. Unauthorized returns may not be accepted or refunded.

Opened or used fragrances cannot be returned or refunded because of an allergy, sensitivity, or adverse reaction.

Customers should review the ingredient information and warnings provided by the manufacturer before opening or applying a fragrance. If you have a known allergy or sensitivity and need additional information, contact us or the manufacturer before opening the product.

If you experience a reaction, discontinue use and seek appropriate medical advice. An unopened product may still qualify for return if it meets all standard return requirements. This restriction does not affect remedies that may apply to a defective, damaged, incorrectly supplied, or recalled product.

No. Personal scent preference and blind-buy regret are not eligible reasons for returning an opened fragrance.

Fragrance develops differently from person to person, and notes, reviews, and descriptions are subjective. Once a product’s cellophane, seal, or protective packaging has been opened, we cannot verify its condition or resell it as new.

An unopened product may still qualify for return if it meets all standard return requirements.

Customers are responsible for return shipping costs for eligible returns. Original shipping charges and return shipping costs are non-refundable.

If you received a damaged, defective, incorrect, or incomplete order, contact support@fragranceapex.com within five days of delivery before returning anything. We will review the issue and provide appropriate instructions.

No. Fragrance Apex does not charge a restocking fee for an approved return that meets all return-eligibility requirements.

Customers remain responsible for return shipping costs, and any original shipping charges are non-refundable.

After your return arrives, Fragrance Apex will inspect it and notify you by email whether the refund has been approved or declined.

Approved refunds are issued to the original payment method, typically within 2–5 business days. Your bank or card provider may require additional time to post the credit to your account.

No. Refunds can only be issued to the original payment method used for the purchase. Fragrance Apex cannot send a refund to a different card, bank account, digital wallet, or person.

If the original account has been closed or the card has been replaced, contact your financial institution for assistance locating the refund.

First, confirm that you received a refund-approval email from Fragrance Apex. Then check your account and contact your card provider or financial institution, as refunds may take additional business days to appear after they are issued.

If your financial institution cannot locate the refund, email support@fragranceapex.com with your order number and refund details so we can assist you.

Fragrance Apex does not process direct exchanges. The fastest way to receive a different item is to request a return for the eligible, unopened product and place a new order for the item you want.

The original product must meet all return requirements. A new order can be placed at any time, but approval of the original return is not guaranteed until the product has been received and inspected.

No. Products explicitly marked Clearance or Final Sale are not eligible for return or refund.

Products purchased during a promotion or with a discount code may still qualify for return, provided they are not marked Clearance or Final Sale and meet all standard return requirements.

Inspect your order immediately after delivery. If an item is damaged, defective, incorrect, or missing, email support@fragranceapex.com within five days of delivery.

Include your order number, a description of the issue, and clear photographs of the product, packaging, shipping box, and packing materials. A short video may also be requested when necessary to document the issue.

Keep all products and original packaging until our team has completed its review. Do not return anything unless Fragrance Apex provides instructions and authorization.

Yes. Every fragrance sold by Fragrance Apex is authentic and sourced through established, authorized distribution channels.

Products may occasionally arrive with updated packaging, labeling, bottle designs, batch markings, or liquid color because manufacturers make periodic production changes. These variations do not indicate that a product is counterfeit, used, or altered.

No. Fragrance Apex cannot guarantee a particular batch code, production year, formulation, packaging version, or country-specific presentation unless it is explicitly stated on the product page.

Inventory is fulfilled from available current stock, and manufacturers may update formulations or packaging without advance notice. We do not open sealed products to inspect batch codes before shipment.

No. Fragrance Apex does not sell testers, unboxed fragrances, or products intended for promotional display.

All fragrances are sold as authentic retail products in the original packaging supplied through our distribution channels. Manufacturer packaging practices may vary, and not every brand uses exterior cellophane.

Minor differences can occur because of manufacturer reformulations, ingredient availability, natural-material variation, production batches, product age, storage conditions, or changes in your own skin chemistry and scent perception.

A difference in scent, color, or performance does not necessarily indicate that a fragrance is inauthentic. If you have concerns, email support@fragranceapex.com with your order number, photographs of the product and packaging, and the batch code before opening or extensively using the product.

A batch code is a manufacturer-assigned combination of letters or numbers used to identify a product’s production batch. It may be printed, stamped, engraved, or embossed on the bottle or packaging, and its format and placement vary by brand.

Batch codes are primarily used by manufacturers for production tracking and quality control. A batch code’s appearance or the information shown by a third-party batch-code website does not, by itself, confirm or disprove authenticity.

No. Fragrance Apex does not currently sell or provide fragrance samples, decants, or hand-filled travel sprays. We sell authentic retail fragrances in their original manufacturer packaging.

Because fragrance preference is subjective, we recommend testing a fragrance through an authorized sampling option before purchasing a full-size bottle. Opened products cannot be returned because of personal scent preference.

No. Fragrance Apex does not currently include complimentary fragrance samples or decants with orders.

Your shipment will contain only the retail products listed in your order confirmation, along with any promotional item explicitly included with an active offer.

Yes. Contact Fragrance Apex with the scent families, notes, brands, or fragrances you already enjoy, along with the occasion, season, and style you are shopping for. We can suggest products that may fit your preferences.

Fragrance is highly subjective, and recommendations cannot guarantee that you will enjoy a particular scent. We encourage customers to research or test an unfamiliar fragrance before purchasing a full-size bottle.

Start by comparing the fragrance’s scent family, featured notes, concentration, intended season, and recommended occasions with fragrances you already enjoy. Customer reviews and trusted fragrance references can also provide helpful context.

Remember that fragrance descriptions and reviews are subjective, and a scent may develop differently depending on skin chemistry, climate, and application. When possible, test an unfamiliar fragrance through an authorized sampling source before purchasing a full-size bottle.

Opened fragrances cannot be returned because of personal scent preference or blind-buy regret.

Fragrance Apex sells new, unused retail fragrances in the original packaging supplied through our distribution channels. We do not sell testers, unboxed fragrances, or previously used products.

Manufacturer packaging practices vary. Some products may arrive wrapped in cellophane or secured with seals, while others may not include exterior wrapping. Packaging, bottle designs, labels, and other presentation details may also change when manufacturers update their products.

Manufacturers periodically update bottle designs, caps, labels, box artwork, packaging, and liquid color. Website images are representative and may not always show the latest manufacturer update.

These variations do not necessarily mean that a product is used, altered, reformulated, or inauthentic. Unless a product is specifically advertised as a vintage, legacy, or discontinued edition, Fragrance Apex does not guarantee older packaging.

If you have concerns about a product’s appearance, email support@fragranceapex.com with your order number and clear photographs before opening it.

No. Packaging practices vary by manufacturer. Some fragrance brands use cellophane, security seals, stickers, or other protective packaging, while others ship products without exterior wrapping.

The absence of cellophane does not mean that a fragrance is used, opened, or inauthentic. Fragrance Apex ships products in the original condition and packaging provided through its distribution channels.

Fragrances are filled according to the volume stated on the packaging, not necessarily to the top of the bottle. Bottle designs often include intentional headspace, and the visible fill level can vary depending on the bottle’s shape, glass thickness, and internal construction.

A small amount of empty space does not mean that the product has been used or is missing fragrance.

Fragrance color can vary because of ingredient differences between production batches, natural aging, manufacturer reformulations, lighting, photography, or changes to colorants used by the brand.

Minor color variation does not necessarily indicate that a fragrance is used, altered, expired, or inauthentic. If you notice a significant difference or have concerns, contact support@fragranceapex.com with your order number and clear photographs before opening or using the product.

A new fragrance atomizer may need to be primed before it begins dispensing. Hold the bottle upright and press the sprayer several times to draw fragrance into the pump.

This is normal and does not indicate that the bottle is empty or defective. If the atomizer still does not work after several presses, email support@fragranceapex.com within five days of delivery with your order number, photographs, and a short video showing the issue.

Fragrances do not have one universal expiration period. When stored properly, an unopened fragrance can remain in good condition for many years. After opening, exposure to heat, light, air, and humidity can gradually affect its scent, color, and performance.

Always follow any expiration date or period-after-opening guidance provided by the manufacturer. Store fragrances upright in a cool, dry, dark location away from direct sunlight and temperature changes.

Store your fragrance upright in a cool, dry, dark location away from direct sunlight, heat, humidity, and frequent temperature changes. A bedroom drawer, cabinet, or closet is generally preferable to a bathroom, windowsill, or vehicle.

Keep the cap secured when the fragrance is not in use. Refrigeration is not necessary, and extreme cold or heat may affect the fragrance or its packaging.

When a product is on sale, the crossed-out amount is the original price and the lower red amount is the current sale price. Some products may also display the total amount you save.

Eligible discount codes can be applied in addition to the displayed sale price. However, only one discount code may be used per order, and discount codes cannot be combined with other discount codes.

Exclusions, minimum-purchase requirements, expiration dates, or product restrictions may apply. Enter your code during checkout to confirm the final discounted price before placing your order.

No. Only one discount code may be applied to an order.

An eligible discount code may be used in addition to a product’s displayed sale price, but it cannot be combined with another discount code. If you enter a second code, Shopify may replace the first code rather than apply both.

A discount code may have expired, reached its usage limit, require a minimum purchase, apply only to eligible products, or be restricted to one use per customer. It may also be incompatible with another code or promotion.

Check the code’s spelling and terms, then confirm that qualifying items are in your cart. If the code should apply but still isn’t working, contact Fragrance Apex before completing your purchase. Discounts cannot be applied retroactively after an order has been placed.

No. Discount codes must be entered and successfully applied before checkout is completed. Fragrance Apex cannot retroactively add a discount, adjust the price, or refund the difference after an order has been placed.

Review your order summary and final total carefully before submitting payment.

Enter your discount code in the Discount code or Promo code field during checkout, then select Apply.

On a mobile device, you may need to expand the order summary to see the field. Confirm that the discount appears in your order summary and that the total has been updated before completing payment.

Yes. Discount codes may have an expiration date, limited redemption period, or maximum number of uses. Some codes may also be restricted to specific customers, products, collections, or order amounts.

Expiration dates will not be extended, and expired codes cannot be applied retroactively or replaced unless otherwise stated.

No. Some discount codes may apply only to selected products or collections and may exclude clearance items, final-sale products, bundles, limited-time specials, or certain brands.

Eligibility depends on the terms of the specific promotion. Add the item to your cart and enter the code during checkout to confirm whether it qualifies before placing your order.

Yes. A product purchased with a discount code may still qualify for return if it meets all standard return requirements, including being unused, unopened, and in its original packaging with all cellophane and seals intact.

Products explicitly marked Clearance or Final Sale are not eligible for return or refund. Approved refunds are based on the amount actually paid after the discount was applied.

Yes. An eligible discount code can be applied before completing checkout with Shop Pay Installments. The available installment options will be based on the final qualifying order total after applicable discounts.

Only one discount code may be used per order. Shop Pay Installments eligibility and payment-plan terms are determined separately during checkout.

No. Fragrance Apex does not offer price matching or retroactive price adjustments.

Prices, promotions, and discount offers may change at any time. The price displayed and accepted when an order is placed is final, and we cannot refund the difference if a product’s price is later reduced or a new promotion becomes available.

Most discount codes cannot be combined with other codes, promotions, or automatic discounts unless otherwise stated. Enter your discount code at checkout to confirm whether it can be applied to your order.

Discounts must be applied before completing checkout and cannot be added retroactively after an order has been placed.

A discount code may have expired, reached its usage limit, require a minimum purchase, apply only to eligible products, or be restricted to one use per customer. It may also be incompatible with another code, promotion, or automatic discount.

Check the code’s spelling and terms, then confirm that the qualifying items are in your cart. If the code should apply but still isn’t working, contact Fragrance Apex before completing your purchase. Discounts cannot be applied retroactively after an order has been placed.

No. Fragrance Apex does not offer price matching or post-purchase price adjustments. All prices displayed at checkout are final. Prices and promotions may change without notice, and previous purchases are not eligible for retroactive discounts.

No. You can complete your purchase as a guest without creating a Fragrance Apex account.

Creating an account can make it easier to view eligible order information, manage your details, and complete future purchases. Be sure to enter a valid email address during checkout so you can receive your order confirmation, shipping updates, and tracking information.

Select the account icon at the top of the Fragrance Apex website. You can continue with your Shop account or enter your email address and follow the verification instructions.

Use the same email address associated with your purchases. Once signed in, you can access your profile, eligible order history, and product reviews.

Select the account icon and sign in using the email address or Shop account associated with your purchases. Then select Orders to view eligible order information.

If an order does not appear, confirm that you are using the same email address entered during checkout. Guest orders and purchases made with a different email address may not automatically appear in your current account.

Confirm that you entered the correct email address and check your inbox, spam, and junk folders for the sign-in or verification email. Allow a few minutes for the message to arrive before requesting another one.

If you use Shop, confirm that you are signing in with the Shop account connected to your Fragrance Apex purchases. If you still cannot access your account, contact support@fragranceapex.com for assistance.

Guest orders may appear automatically when you create or access an account using the same email address entered during checkout.

Orders placed with a different or incorrectly entered email address may not appear in your account. Fragrance Apex cannot merge customer accounts or transfer orders between unrelated email addresses for security reasons.

Sign in to your Fragrance Apex account, then select Profile to review or update the information available for your account.

Updating your profile does not change the shipping address, billing details, or contact information on an order that has already been placed.

Yes. You do not need a Fragrance Apex account to receive order updates.

Use the links in your order-confirmation and shipping-confirmation emails to review available order details and tracking information. Be sure to check your spam or junk folder if you cannot find these messages.

Email support@fragranceapex.com from the email address associated with your account and request account deletion. We may need to verify your identity before completing the request.

Certain order, transaction, tax, fraud-prevention, or legal records may be retained when required or permitted by law, even after customer-account access is removed.