Shipping policy
Shipping Policy
Last Updated: July 2026
Shipping Destinations
Fragrance Apex currently ships only within the contiguous United States (the lower 48 states).
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- APO/FPO/DPO military addresses
- Freight forwarding companies
- International destinations, including Canada
Orders placed using an unsupported shipping destination may be canceled and refunded at our sole discretion.
Order Processing
Orders are typically processed within 1–2 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During major sales events, product launches, and seasonal holidays, processing times may be temporarily extended due to increased order volume.
Shipping Method
Free Standard Ground Shipping
Estimated delivery time:
4–7 business days
Delivery estimates begin after your order has been processed and shipped.
Shipping times are estimates only and are not guaranteed.
Seasonal Holidays & Promotional Events
During promotional events, holidays, or periods of unusually high order volume, both order processing and shipping times may be longer than normal.
We appreciate your patience during these periods.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
If your order ships in multiple packages, you will receive a separate shipping confirmation and tracking number for each shipment.
Shipping Address
Please verify your shipping address carefully before completing your purchase.
To help protect our customers against fraud, shipping addresses cannot be changed once an order has been placed.
Fragrance Apex is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Undeliverable or Refused Shipments
Orders returned to us due to an incorrect address, refused delivery, or failure to accept delivery may be subject to additional shipping charges before being reshipped.
If a returned order qualifies for a refund under our Refund Policy, original shipping charges are non-refundable.
Lost, Stolen, or Delayed Packages
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur that are outside of our control.
If your tracking information indicates your package has been delayed, marked as delivered but cannot be located, or appears lost in transit, please contact the shipping carrier first.
If additional assistance is needed, please contact us at support@fragranceapex.com. We will make reasonable efforts to assist you with locating your shipment or initiating a carrier investigation where appropriate.
Taxes
Applicable state and local sales taxes are automatically calculated during checkout based on the shipping destination.
Because Fragrance Apex currently ships only within the United States, customers are not responsible for import duties or customs fees on domestic shipments.
Questions?
If you have any questions regarding shipping or your order, please contact us:
Fragrance Apex LLC
Email: support@fragranceapex.com
Phone: 1-888-506-1150