Refund policy
Cancellation & Return Policy
Cancellations
If you need to cancel your order, please email support@fragranceapex.com as soon as possible.
While we will do our best to accommodate cancellation requests, we cannot guarantee that an order can be canceled. Once an order has entered the shipping process, cancellations are no longer possible.
If your order cannot be canceled, please refer to our Return Policy below.
Returns
Returns must be requested within 30 days of purchase and received by our warehouse within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition in which it was received.
- The product must be returned in its original packaging.
- Cellophane, seals, and protective packaging must remain unopened and unbroken.
To request a return, please email:
support@fragranceapex.com
Include:
- Your order number
- A photo of the product so we can verify its condition
If your return is approved, we will provide the appropriate return shipping address.
Please do not send products back without first receiving return authorization. Unauthorized returns may not be accepted.
There is no restocking fee. However:
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
Refunds
Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
- Your refund will be issued to the original payment method.
- Most refunds are processed within 2–5 business days, although posting times depend on your financial institution or credit card provider.
Refunds can only be issued to the original form of payment.
Return shipping costs and original shipping charges are non-refundable.
Fragrance Apex reserves the right to refuse any refund request that does not comply with this policy.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card company, as refunds may take several days to post.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
support@fragranceapex.com
Sale Items
Only regular-priced merchandise may be refunded.
Sale items cannot be refunded.
Need Help?
If you have any questions regarding your order or return, please contact us:
Email: support@fragranceapex.com
Phone: 1-888-506-1150
Damages, Missing Items & Incorrect Orders
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective item
- An incorrect item
- A missing item
please email support@fragranceapex.com within 5 days of delivery.
Include:
- Your order number
- Photos of the product
- A short video if necessary to help document the issue
This allows us to resolve your claim as quickly as possible.
Packaging & Product Appearance Disclaimer
Product packaging, bottle design, labeling, and liquid color may change over time as manufacturers periodically update their products.
Unless a product is specifically advertised as a vintage, legacy, or discontinued edition, all products sold by Fragrance Apex are authentic, current releases sourced through authorized distribution channels.
Images displayed on our website are representative and may not always reflect the latest packaging updates.
Variations in:
- Bottle color
- Cap design
- Box artwork
- Labeling
- Packaging
do not indicate that a product is used, altered, reformulated, or inauthentic.
We do not guarantee older or legacy packaging unless explicitly stated on the product page.
If you have questions regarding your product’s appearance after delivery, please contact:
support@fragranceapex.com
and include your Fragrance Apex order number.
Exceptions / Non-Refundable Items
Due to the nature of the products we sell, certain items cannot be returned or refunded.
These include:
- Opened fragrances
- Used fragrances
- Products with broken seals or removed cellophane
- Personalized products
- Custom or special-order items
Products purchased using promotional or discount codes may still qualify for return provided they meet all standard return eligibility requirements, including being unused and in original unopened condition.
If you have questions regarding whether a product qualifies for return before opening it, please contact:
support@fragranceapex.com
Exchanges
The fastest way to receive a different item is to return your eligible product following the return process above.
Once your return has been accepted, simply place a new order for the item you would like instead.